Introduction

Supported Living Property Group is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, attend our programmes, or engage with our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Supported Living Property Group was founded by Ibrahim and Afsana to provide practical guidance, education, and support for individuals and organisations operating within the social housing and supported living sector.

Our services include in-person training programmes, consultancy, mentoring, strategic guidance, and related educational resources.

Information We Collect

We may collect and process the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Company or organisation name
  • Job title
  • Billing and payment information
  • Any information you provide through contact forms, applications, surveys, or enquiries

Technical Information

When you visit our website, we may automatically collect:
  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Pages visited
  • Date and time of visits

Programme and Service Information

Where applicable, we may collect information relevant to your participation in our programmes, consultancy services, or mentoring arrangements.

How We Use Your Information

We use your information to:
  • Respond to enquiries and requests
  • Provide training, consultancy, mentoring, and related services
  • Process registrations and bookings
  • Manage payments and invoices
  • Communicate important updates regarding our services
  • Improve our website and user experience
  • Maintain records of client interactions
  • Comply with legal and regulatory obligations
  • Send relevant marketing communications where consent has been provided

Marketing Communications

We may send you information about our programmes, events, resources, and services that may be relevant to your interests.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

Sharing Your Information

We do not sell, rent, or trade personal information.

We may share your information with trusted third-party service providers where necessary to:

  • Process payments
  • Deliver email communications
  • Host and maintain our website
  • Provide business administration services
  • Meet legal or regulatory requirements
All third parties are required to process personal information securely and only for authorised purposes.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:
  • Provide our services
  • Meet legal, accounting, or regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:
  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Supported Living Property Group
Email: info@supportedlivingpg.co.uk

We will respond to privacy-related enquiries as promptly as possible.